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Case Study -- Oil-Well-Servicing Client
Overview: Our client, a large player in the oil-well-servicing space, asked us to help them become leaders in bringing innovative well-servicing technologies to the industry. More specifically, they wanted to focus on work-process-improvement through workforce-automation and real-time, field-based data collection.
The Challenge: The company has 2800 field workers/crews. All information about work that was performed, equipment that was used, and hours that were spent was gathered via paper work tickets. Our challenge was to help them define and implement solutions that would allow them to offer their new information-based service-offerings that their clients were demanding. In addition, they wanted to see improvement in the following areas:
Plan b’s Strategy: After examining the client situation, and analyzing how we could most easily achieve their goals, we determined the best path to success was to focus on standardizing processes throughout the organization. We built a roadmap that outlined ways to improve each of the following areas:
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Field Force Management – Projects to improveWork Ticket Management; Dispatch; Wireless Connectivity via field Force Automation software and mobile computing.
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Asset Management and Scheduled Maintenance Management – Outlined ways to ensure safer equipment and optimizing utilization. We also determined how to improve standard practices by purchasing off-the-shelf warehouse management software and wireless data collection. Finally, using remote Frac tank and remote equipment tracking via satellite-based systems, allowed our client to interface with both new and existing Asset Management applications.
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Managing Work flow processes – Here, we focused on using patented and proprietary systems of data collection. We worked with the internal team to aid in the planning and design, and implementation of this technology.
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Optimization of Customer relationship Management - We assisted our client in improving their customer relationships through use of a sophisticated methodology that enabled the local representative relationship to support overall corporate objectives. This was accomplished through the use of customized work management and web-based communication with customers.
Results: Our client was able to deliver real-time access to customers about each well location, thus improving customer satisfaction. In addition, by deploying these innovative and technological internal solutions, our clients was able to meet their goals of reducing service costs, while improving efficiencies across the company. At the same time they began to reduce paper, eliminate redundancy and errors, and efficiently capture each detail of the services that they provide to their customers.
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Case Study -- Oil-Well-Servicing Client
Overview: Our client, a large player in the oil-well-servicing space, asked us to help them become leaders in bringing innovative well-servicing technologies to the industry. More specifically, they wanted to focus on work-process-improvement through workforce-automation and real-time, field-based data collection.
The Challenge: The company has 2800 field workers/crews. All information about work that was performed, equipment that was used, and hours that were spent was gathered via paper work tickets. Our challenge was to help them define and implement solutions that would allow them to offer their new information-based service-offerings that their clients were demanding. In addition, they wanted to see improvement in the following areas:
Plan b’s Strategy: After examining the client situation, and analyzing how we could most easily achieve their goals, we determined the best path to success was to focus on standardizing processes throughout the organization. We built a roadmap that outlined ways to improve each of the following areas:
-
Field Force Management – Projects to improveWork Ticket Management; Dispatch; Wireless Connectivity via field Force Automation software and mobile computing.
-
Asset Management and Scheduled Maintenance Management – Outlined ways to ensure safer equipment and optimizing utilization. We also determined how to improve standard practices by purchasing off-the-shelf warehouse management software and wireless data collection. Finally, using remote Frac tank and remote equipment tracking via satellite-based systems, allowed our client to interface with both new and existing Asset Management applications.
-
Managing Work flow processes – Here, we focused on using patented and proprietary systems of data collection. We worked with the internal team to aid in the planning and design, and implementation of this technology.
-
Optimization of Customer relationship Management - We assisted our client in improving their customer relationships through use of a sophisticated methodology that enabled the local representative relationship to support overall corporate objectives. This was accomplished through the use of customized work management and web-based communication with customers.
Results: Our client was able to deliver real-time access to customers about each well location, thus improving customer satisfaction. In addition, by deploying these innovative and technological internal solutions, our clients was able to meet their goals of reducing service costs, while improving efficiencies across the company. At the same time they began to reduce paper, eliminate redundancy and errors, and efficiently capture each detail of the services that they provide to their customers.
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